In short: unlimited means unlimited normal use for your own work or your clients' work. Don't share logins, automate or resell Lumos, or upload anything you are not entitled to.
Fair use
Your Lumos Tools subscription covers unlimited use of every tool. Downloaded PDF statements, PDF to Excel or Word, PDF Merge, PDF Split and E-Signature have no page or document limit and no per-page charge. They are intended for the normal work of one person, whether for their own business, their practice's clients or personal use. If an account's use is far above that, typically more than [5,000] pages a month, we will contact you to talk about it before taking any action, and may suggest a plan that fits better. Scanned or photographed pages are the only thing paid for with scan credits.
You must not
- share your login, or let more than one person use a Lumos Tools subscription;
- use scripts, bots or other automated means to access Lumos, or process documents in bulk through it for others as a service;
- resell, sublicense or offer Lumos or its output as a conversion service to third parties (converting your own clients' documents as part of your accounting work is fine);
- upload documents you don't have the right to use, or that contain malware;
- use Lumos for anything unlawful or fraudulent, including altering statements or documents to mislead anyone;
- try to get around the scan credit or subscription checks, copy or reverse engineer the software, or interfere with its security or performance.
E-Signature
Send documents only to people who expect them, or would reasonably expect them, from you. Don't use E-Signature to send spam, marketing, or messages that pretend to come from someone else. Each request is limited to 50 MB, 500 pages and 10 signers.
Don't use E-Signature for documents the law requires to be signed by hand, in a particular form, or in front of a witness who is physically present. These include:
- wills and codicils;
- deeds that need a witness (for example a personal guarantee made as a deed), unless the witness is physically present when each person signs;
- lasting powers of attorney, which have their own process through the Office of the Public Guardian;
- documents for registering land or property at HM Land Registry, which has its own rules for electronic signatures;
- any document where the other party, a court, a regulator or a lender requires a handwritten signature.
The sender is responsible for choosing whether E-Signature is right for each document.
If this policy is broken
We may warn you, limit your access, or suspend or close your account, as our terms explain. We act proportionately and, unless the breach is serious, give you a chance to put things right first.