In short: we want everyone to be able to use our website and Lumos. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. If anything gets in your way, tell us and we will help.
What this covers
This statement covers our website, lumoshub.com, and Lumos Tools. Lumos CRM and Lumos Finance are not available yet; we will cover them here when they open.
What you can do
- Use the website and every Lumos tool with a keyboard. On the website, menus open with Enter or Space and close with Escape. In Lumos Tools, every drag-and-drop action also has a button.
- Zoom to 200% without losing content, and use the website on a phone or tablet in either orientation.
- Use a screen reader: headings are in order, links and buttons have text labels, images have descriptions, and form fields are labelled.
- Turn on your device's reduced motion setting to stop the moving banners and animations.
- Read text with strong contrast: the site uses light text on a dark background throughout.
Known issues
- Product screenshots are images. Each has a description, but a screen reader can't read every figure inside them.
- Some example demonstrations on the Lumos CRM pages show a starting view only and can't be changed. The same information is in the text around them.
- In PDF Merge, PDF Split and PDF to Excel or Word, page thumbnails are images of your documents, so a screen reader can't read their contents. File names and page numbers are announced.
- Handwritten Notes needs photos of your notes. If you can't take or upload photos, email us and we will help.
- Some status labels use colour, and always include words too, such as "Balances" or "Balance off".
We are working on these and will update this page.
Getting help
If you need information in a different format, such as large print or plain text, or find something hard to use, email hello@lumoshub.com. We reply within 5 working days.
If you are not happy with our response
Please use our complaints procedure. You can also contact the Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com.
How we prepared this statement
This statement was prepared on 29 October 2026 from our own checks of the website and Lumos Tools on desktop, tablet and phone. It has not yet been independently audited. We will review it by [review date] and whenever we make significant changes.